House rules

Check-in & Key Boxes

Did you retrieve the key from the key box in the mailbox? Please don’t forget to close the box properly and turn the code back to a different combination for safety! If you arrived late and used the key box at Residence Hélène, please return the keys immediately, close the box securely, and scramble the code. Thank you!

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Front Door

You have received 2 sets of 2 keys each. The larger key is for the electric front door on the street side. This door locks automatically between 7 PM and 7 AM, so during those hours you will need the key. During the day, the door opens without a key, but you may need to give it a firm push. If you lose a set of keys, we charge €90 for the large key and €75 for the small one.

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Sheets and Towels

Sheets and towels are not provided by default. Would you like to rent them? This is possible for €15 per person. Please notify us one week in advance at geerts_kristel@yahoo.com, as the rental is arranged externally.
The bed sizes are as follows:

• Master bedroom: 1.60 m x 2 m

• Bunk bed: 90 cm x 2 m per bed

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Coffee

The coffee machine (Magimix) works with Nespresso capsules. Don’t forget to bring your favorite capsules!

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Toilet Paper

Toilet paper is provided, so you don’t need to bring any. Please only use the provided toilet paper and do not flush wet wipes, diapers, or toilet blocks.

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Gas Stove & Hood

The gas stove does not have automatic ignition. In the top drawer next to the stove, you will find a lighter. Hold the lighter to the burner and turn on the gas. Don’t forget to turn off the stove after use!
The hood can be operated (light and air) by the buttons on the inside. Enjoy your meal!

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Dishwasher

The dishwasher should be set to cycle B. Cycle A only rinses and does not use soap. If you start a load before leaving, you don’t have to wait for it to finish. I will unload the dishes for you.

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Wifi & TV

The wifi network is called Proximus-Home-5B58.
The TV has Proximus Pickx and you can also connect your own Netflix account. If the TV isn’t working as expected, try unplugging it for a few seconds and then plugging it back in.

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Waste Sorting

DURING YOUR STAY: You can sort your waste in the storage room in the apartment, located between the WC and the bathroom. There are separate bins for PMD waste and residual waste: instructions are available on-site. You can also place paper, cardboard, and glass there. New trash bags for the bins in the toilet and kitchen can be found under the sink or in the storage room.
You can only put waste out on the street if you buy a bag from the municipality of Knokke, put your waste in it, and place it outside on Wednesday or Sunday after 6:30 PM. You can check the waste collection schedule here: Knokke-Heist Waste Calendar. Important: Tenants are not allowed to use the waste cellar on floor -1.

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UPON DEPARTURE: Before you leave, you can take your residual waste and glass to the designated underground containers at Graaf D'ursellaan, near August Beernaert Street. Residual waste must always be placed in a closed plastic bag. The use of a Knokke-Heist official bag is NOT required. Depositing residual waste in an underground container costs €2. Glass can be disposed of for free. Since the containers for PMD and cardboard are too far from the apartment, you can leave these in the storage room (between the WC and bathroom). Important: Tenants are not allowed to use the waste cellar on floor -1. Address of the containers and other info can be found here.

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High Chair & Games

There is a high chair in the storage room, which you are free to use. In the wall cabinet in the living room, you will find a selection of games, books, and comics. Feel free to use them, but please make sure to put all the pieces back in the box after playing. If you’d like to take a book home to finish reading, no problem, just send it back to me later by post!

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Noise

We kindly ask you to be mindful of the other residents. Please try to keep noise to a minimum between 10 PM and 10 AM. Thank you in advance!

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Gas, Electricity & Water

These are included in the price, provided you use them reasonably. Usage is monitored via Google Nest. If you would like to check the status, feel free to ask.

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Departure

Check-out is no later than 11 AM. If you leave earlier, please let me know.
If you rented sheets and towels, please place them in the bathroom before leaving. Also, make sure the thermostat is turned off, no dirty dishes are left, and the waste has been sorted. If the dishwasher is still running and you need to leave, don’t worry, I’ll unload it for you. Click here for all information about check-out.

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Parking

Parking on the street is not free. Use the 4411 app and enter code KH13 for the correct zone (orange zone). For free parking, you can park in Zeebrugge, just past the end of the dike on the right. Click here for the location.

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Questions?

You can always reach me at +32 495 182 162 or via geerts_kristel@yahoo.com.

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Enjoy your stay!
Kristel